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Insights
Insights to Inspire Business Growth
Welcome to our Insights page, your go-to destination for expert advice and actionable strategies on business development and planning. From marketing tips to strategic frameworks, our blog covers all aspects of growing and managing a successful SME. Explore our articles for fresh ideas, practical guidance, and inspiring stories to help you overcome challenges and unlock your business's full potential. Dive in and take your next step toward success!
The Connection Between Employee Ownership and Customer Satisfaction
When employees have a stake in the business, they don’t just clock in; they commit. That personal investment in outcomes transforms the way they engage with customers, leading to better experiences, stronger loyalty, and more sustainable growth.
Howard Mann
3 days ago4 min read
Why Strategic Planning Is Essential for SME Resilience
Strategic planning equips SMEs with the foresight, flexibility, and focus needed to build resilience and respond confidently to challenges.
Howard Mann
5 days ago3 min read
Building Scalable Business Plans for Long-Term Growth
How to build scalable business plans designed to evolve with your business, enabling sustainable, long-term growth.
Howard Mann
Aug 13 min read
How Strategic Planning Enhances Decision-Making Processes
Strategic planning isn’t just a buzzword—it’s the engine behind fast, effective business decisions. For SMEs, the lack of a structured...
Howard Mann
Jul 293 min read
Setting SMART Goals for Business Growth and Customer Retention
The key to sustainable growth lies in turning those ambitions into crystal-clear, actionable objectives. Enter the SMART framework—Specific, Measurable, Achievable, Relevant, and Time-bound goals that keep your business focused, aligned, and on track.
Howard Mann
Jul 153 min read
How SMEs Can Choose the Right Technology for Their Needs
Choosing the right technology can feel overwhelming for SMEs. With a sea of options and limited resources, how do you know which tools...
Howard Mann
Jul 113 min read
The Impact of a Strong IT Infrastructure on Operational Excellence
Strong IT infrastructure is one of the most overlooked enablers of consistency, speed, and quality.
Howard Mann
Jun 253 min read
Is Employee Ownership the Right Blueprint for Your Design Studio?
Architectural firms and design consultancies are built on more than just technical skill—they’re shaped by vision, trust, and collaboration. So when it comes to succession or thinking long-term, traditional ownership models don’t always feel like the right fit. That’s where Employee Ownership Trusts (EOTs) come in.
Howard Mann
Jun 192 min read
Overcoming Challenges in Adopting New Technologies
Technology can boost performance, cut costs, and future-proof your business
Howard Mann
Jun 133 min read
The Role of Feedback in Shaping Customer Experience Strategies
In today’s competitive landscape, customer feedback is more than just a metric—it is a critical tool for refining customer experience...
Howard Mann
Apr 113 min read
Why SMEs Need a Customer-Focused Business Plan
A customer-focused business plan ensures that strategic decisions are driven by market demand, helping SMEs stay competitive and relevant.
Howard Mann
Mar 173 min read
The Role of Strategic Planning in Driving Customer Loyalty
Customer loyalty comes from a long-term strategy that consistently meets and exceeds customer expectations.
Howard Mann
Mar 103 min read
How Marketing Automation Saves Time and Boosts ROI
marketing automation - everaging data insights to streamline repetitive tasks, improve engagement, and boost return on investment (ROI)
Howard Mann
Mar 43 min read
Building an Omni-Channel Strategy to Enhance Customer Experience
Exploring the importance of omni-channel strategies and how businesses can integrate multiple channels to create seamless customer journeys.
Howard Mann
Feb 213 min read
Why a Strong Company Vision Is Essential for Organisational Success
A clear and compelling company vision is more than just a statement—it's the foundation that aligns teams, drives strategic...
Howard Mann
Feb 133 min read
What Is an Ownership Mindset and Why Does It Matter in SMEs?
For small and medium-sized enterprises (SMEs), cultivating an ownership mindset among employees can be a game-changer. When employees...
Howard Mann
Feb 103 min read
Why Employee Engagement Is the Foundation of Operational Excellence
A motivated, committed workforce directly impacts productivity, efficiency, and overall operational outcomes.
Howard Mann
Feb 53 min read
How Resilient Operations Weather Market Disruptions
Resilience is a defining factor in long-term success. Resilient operations are better equipped to withstand the unexpected.
Howard Mann
Feb 33 min read
Building a Resilient IT Infrastructure for SMEs
A resilient IT foundation is not just a safeguard against disruptions—it’s a strategic enabler for growth.
Howard Mann
Jan 293 min read
How to Map the Customer Journey for Better Engagement
Understanding and improving the customer journey is essential for building stronger relationships and driving engagement.
Howard Mann
Jan 204 min read
How Strategic Planning Aligns Business Goals with Customer Needs
For SME's, aligning business goals with customer needs isn’t just beneficial—it’s a requirement.
Howard Mann
Jan 63 min read
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